Consumer Rights Information

This page provides general consumer information for distance contracts and custom digital services. It is intended to support transparency and does not replace mandatory legal rights.

1. General principle

Consumer cancellation, withdrawal, and cooling-off rights vary by country and may apply to some distance contracts. Those rights may be limited for custom services or digital content once performance has started with the consumer’s express request or consent.

2. Custom services

If you request a service to begin during a withdrawal period that applies to you, a clear request to start before that period ends should be presented. A proportionate amount for work performed may be due if you later withdraw, but the scope depends on the law and service type and must be legally approved.

3. Custom digital content

Where non-tangible digital content is supplied immediately, separate express consent and a specific acknowledgement may be required before the withdrawal right is affected. Payment or a general-purpose checkbox should not be assumed to satisfy every jurisdiction’s requirements.

4. How this website handles it in practice

• The service nature, price, frequency, and cancellation terms are shown before confirmation.
• Custom work is scoped in writing before performance.
• If immediate performance is requested, the consent text, time, and displayed terms version should be recorded.
• Adyen does not decide the withdrawal right; it processes a payment or refund, while the legal right depends on the contract and applicable law.

5. Recurring plans

Cancelling a recurring plan stops future charging after the cancellation is recorded, but it is distinct from withdrawing from the contract or requesting a refund of an earlier charge. See the Refund & Cancellation Policy; no wording limits mandatory rights.

6. How to give notice

You may send an unambiguous cancellation or withdrawal statement to support@expandlane.com with your name, order reference, service, and order date. Do not include card details. Receipt will be acknowledged and applicability reviewed.

7. Questions

For consumer questions before ordering, ask for written clarification before payment.