Business model & fulfilment

ExpandLane sells and delivers its own professional services.

ExpandLane LLC is the direct service provider and contracting party for the website support, IT consulting, and digital business support described on this website.

Direct merchant

One company, one customer relationship

The customer purchases a service from ExpandLane LLC. ExpandLane is responsible for the written scope, service delivery, support, and applicable cancellation or refund handling.

01

Own services

ExpandLane sells work performed under its own name. The public catalog contains ExpandLane service packages, not third-party seller listings.

02

No seller platform

ExpandLane does not onboard third-party sellers, split customer payments between sellers, or provide payment acceptance as a service to other merchants.

03

No custody or payouts

ExpandLane does not hold customer balances, transmit money, or send payment proceeds to third parties. An approved payment provider processes eligible customer payments.

From sale to delivery

Documented service lifecycle

1. Service selection

The customer chooses a published package or asks for a written custom quote.

2. Scope confirmation

Deliverables, price, timing, dependencies, and the delivery channel are confirmed before custom work begins.

3. Customer payment

The checkout displays the verified amount, currency, merchant identity, and one-time or monthly schedule before approval.

4. Digital fulfilment

ExpandLane performs the work and delivers files, links, notes, repository changes, or an agreed online session.

5. Records and support

The customer receives a reference, payment status access, and an invoice when the payment reaches an eligible final state.

Billing clarity

One-time by default

Published starter projects use a one-time payment. The Digital Business Support Plan uses monthly billing and requires a separate recurring-payment authorization before checkout begins.

No free trial or automatic introductory-price conversion is currently offered. A material plan change requires a new customer-approved arrangement where required.